CUSTOMER SERVICE
Stores
- How can I find out whether a certain item is available in store?
Search the site for the product page you’re interested in and click on the “SEARCH IN STORE” button. Using the map, you can locate the store closest to you and contact it by phone for more information. Please note that availability is updated approximately every 30 minutes.
- How can I contact your point of sale by telephone?
Our stores page shows all the details of our stores and their contact telephone number. Here is the link.
- What are the opening hours of your stores?
Our stores page shows all the details of our stores and their contact telephone number. Here is the link.
- I would like to work with you. How can I send my CV?
Thank you for your interest in our organisation. Please upload your CV directly to Calzedonia Careers, our main channel for collecting and managing applications.
- I purchased an item in store and would like to exchange it. How can I do this?
Our chain offers you an additional guarantee to your statutory consumer rights, giving you the option to replace products even if they are not faulty. These can be exchanged for others to your liking by presenting the receipt, no later than 14 days from the date shown on it, at the point of sale where the purchase was made, in compliance with tax legislation. The exchange will be made at the price shown on the purchase receipt. Exchanges requested during sales will however be made at the sale price in effect at the time of the exchange. To ensure greater protection for our customers, the items must be intact and sealed.
- I bought an item in store but want to exchange it in another store. How can I do this?
In compliance with tax legislation and as per our policy displayed in all our stores, exchanges must be made in the store where you made the purchase, bringing the tax receipt with you.
- I bought an item in store, but it its faulty and I want to exchange it. How can I do this?
We're sorry you encountered a problem with one of our products. In compliance with tax legislation and as per our policy displayed in all our stores, please go to the store where you made the purchase, bringing the tax receipt with you, to have the item viewed by our sales staff. If the fault you indicated is found to exist, you can have the faulty item exchanged.
- I received a gift but I want to exchange it, I have the gift receipt but not the tax receipt. How can I do this?
In compliance with tax legislation, goods can only be exchanged at the store where the purchase was made (even if you have a gift receipt).
- Have you had a positive experience in one of our stores? Tell us about it!
We are always very pleased to receive positive messages about your experiences in our stores. Do not hesitate to send us an email at hello@signorvino.com. We will not fail to forward the email to our relevant offices.
- Have you had a negative experience in one of our stores? Write to us to allow us to improve.
We are sorry you have had a negative experience in one of our stores. All the reports we receive are essential for us to improve the shopping experience for our customers. Do not hesitate to contact us by sending an email to hello@signorvino.com.