CUSTOMER SERVICE

Frequently asked questions

  • How do I track my order?

    When your package is ready, it will be shipped and you will receive a confirmation email with which you can track your order. Using the link in the email, you can track your order and any problems the courier may have in identifying your address. You can also check the status of the shipment at any time in the “MY ORDERS” section, after logging into your account, or by directly accessing the “TRACK YOUR ORDER” section at the bottom of the page. The tracking link you’ll find in there is activated within 24 hours of you placing your order.

  • How much is shipping?

    Shipping for delivery within 48-72 hours costs €7.90 and is free for all orders over €69. If you select delivery to a Signorvino store, the service is free.

  • What is the delivery time for my online order by courier?

    If you place your order before 2.00 pm, estimated delivery by courier is 2 working days. All orders placed after this time will be processed the next working day. If you choose store delivery, your goods will be delivered to your chosen store within 5-7 working days if you order before 2.00 pm. All orders placed after this time will be processed the next working day.

  • Can I pay cash on delivery and collect my purchase in a Signorvino store?

    We do not currently offer this service, the payment methods we accept for in-store collection are prepaid (e.g. credit card, PayPal…). 

  • How to make a return on Signorvino.com?

    To make a return request, access the order status by entering the “MY ORDERS” section, after logging into your account. If you have not registered on Signorvino.com, access the “TRACK YOUR ORDER” section at the bottom of the page. On your order page, you will find the “REQUEST A RETURN” button. Simply to fill in the form by selecting the item, quantity and reason. Returns can be made by courier or in your trusted Signorvino store.

  • How and when will I receive a refund for my return?

    The refund will be made with the same payment method chosen for the online purchase. The refund will be made in a very short time, no later than 14 days (for orders purchased by Credit Card, Prepaid, PayPal, Klarna). If you have chosen cash on delivery as the initial payment method or have used a gift card, to receive the refund we advise you to send us your IBAN and details of the current account holder by writing to hello@signorvino.com.

  • What is the “Signorvino Card” loyalty card and why register?

    It is a loyalty programme which, by adding points to a card called the “Signorvino Card”, earned on purchases made in our stores and online (after logging into your account), gives the card holder exclusive benefits and the opportunity to reach two different STATUSES. You can find the full set of rules at the following Link.

  • How can I find out whether a certain item is available in store?

    Find the product you’re interested in on the website and click on “SEARCH IN STORE” (if the button is active). Using the map, you can locate the store closest to you and contact it by phone for more information. Please note that availability is updated approximately every 30 minutes.

  • I purchased an item in store and would like to exchange it. How can I do this?

    Our chain offers you an additional guarantee to your statutory consumer rights, giving you the option to replace products even if they are not faulty. These can be exchanged for others to your liking by presenting the receipt, no later than 30 days from the date shown on it, at the point of sale where the purchase was made, in compliance with tax legislation. The exchange will be made at the price shown on the purchase receipt. To ensure greater protection for our customers, the items must be intact and sealed.

  • How and when can I contact Customer Service?

    You can always contact us via webform, phone, chat, or by writing to hello@signorvino.com.
    Customer Service is active from Monday to Saturday from 08:00 to 20:00*, all year long except the following holidays:

    January 1st
    January 6th
    Easter Monday
    May 1st
    May 30th
    Corpus Christi
    August 15th
    November 1stv November 18th
    24-25-26 Decemberv December 31st

    * The aforementioned times may be subject to change during periods of intense activity.

  • Where can I find information on the proper disposal of packaging?

    The material composition and the packaging disposal instructions can be found on the packaging itself, by visiting the link shown on the pack, or at the following link.