When your package is ready, it will be shipped and you will receive a confirmation email with which you can track your order. Using the link in the email, you can track your order and any problems the courier may have in identifying your address. You can also check the status of the shipment at any time in the “MY ORDERS” section, after logging into your account, or by directly accessing the “TRACK YOUR ORDER” section at the bottom of the page. The tracking link you’ll find in there is activated within 24 hours of you placing your order.

Please contact our Customer Service: we will be happy to place the order for you.
We kindly ask you to send us the following information:

• list of products you want to order (quantity)
• contact details (name, surname, email address, phone number)
• delivery details (full address for home or store delivery)
• payment method (by credit card via payment link or cash on delivery)

If you are already registered on our site, indicate whether you wish to complete your order as a registered user or as a guest. We would like to assure you that your personal data will be processed in compliance with our Privacy Policy.

Shipping for delivery within 2-3 days costs €6.90 and is free for all orders over €89. If you select delivery to a Signorvino store, the service is free.

If you place your order before 2.00 pm, estimated delivery by courier is 2-3 working days. All orders placed after this time will be processed the next working day. If you choose store delivery, your goods will be delivered to your chosen store within 4-5 working days if you order before 2.00 pm. All orders placed after this time will be processed the next working day.

We do not currently offer this service, the payment methods we accept for in-store collection are prepaid (e.g. credit card, PayPal…). 

To make a return request, access the order status by entering the “MY ORDERS” section, after logging into your account. If you have not registered on Signorvino.com, access the “TRACK YOUR ORDER” section at the bottom of the page. On your order page, you will find the “REQUEST A RETURN” button. Simply to fill in the form by selecting the item, quantity and reason. Returns can be made by courier or in your trusted Signorvino store.

The refund will be made with the same payment method chosen for the online purchase. The refund will be made in a very short time, no later than 14 days (for orders purchased by Credit Card, Prepaid, PayPal, Klarna). If you have chosen cash on delivery as the initial payment method or have used a gift card, to receive the refund we advise you to send us your IBAN and details of the current account holder by writing to hello@signorvino.com.

It is a loyalty programme which, by adding points to a card called the “Signorvino Card”, earned on purchases made in our stores and online (after logging into your account), gives the card holder exclusive benefits and the opportunity to reach two different STATUSES. You can find the full set of rules at the following Link.

Find the product you’re interested in on the website and click on “SEARCH IN STORE” (if the button is active). Using the map, you can locate the store closest to you and contact it by phone for more information. Please note that availability is updated approximately every 30 minutes.

Our chain offers you an additional guarantee to your statutory consumer rights, giving you the option to replace products even if they are not faulty. These can be exchanged for others to your liking by presenting the receipt, no later than 30 days from the date shown on it, at the point of sale where the purchase was made, in compliance with tax legislation. The exchange will be made at the price shown on the purchase receipt. To ensure greater protection for our customers, the items must be intact and sealed.

You can always contact us via webform, phone, chat, or by writing to hello@signorvino.com.
Customer Service is active from Monday to Saturday from 08:00 to 20:00*, all year long except the following holidays:

January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1stv November 18th
24-25-26 Decemberv December 31st

* The aforementioned times may be subject to change during periods of intense activity.

The material composition and the packaging disposal instructions can be found on the packaging itself, by visiting the link shown on the pack, or at the following link.

Unfortunately, it is becoming more and more common for scammers to create fake websites or social media profiles pretending to be our brand. At first glance, they might look real, but their goal is to trick you and steal your personal or financial information.

To help you browse safely, we’ve put together everything you need to know to recognize our official channels, spot suspicious signs on fake websites, and report any scams.

Follow these simple tips to protect yourself and enjoy a safe experience.

How can you recognize a fake Signorvino website?

To make sure you are shopping safely and getting genuine products, always buy directly from www.signorvino.com or from official Signorvino stores.

Here is what to check before making a purchase:
- Website URL: watch out for unusual domain extensions or misspellings. Official BRANDX websites use the “.com” domain and specific subdirectories for each country.
- Website design: our websites have a professional look, with high-quality images and no spelling mistakes. Blurry pictures or messy layouts are warning signs.
- Prices: be cautious of heavily discounted prices or continuous excessive promotions.
- Contact details: our official websites provide clear contact details, including addresses and customer service information. Check the footer (the bottom section of the webpage) for our legal and commercial details. A lack of complete information may indicate an untrustworthy site.
- Secure payment methods: only buy from websites that offer secure payment options and use proper security standards (HTTPS, TLS).
- Returns policy: our sites have clear and transparent return policies. If the process seems vague or overly complicated, it might be a fake.

How Can You Spot a Fake Signorvino Social Media Profile?

Fake websites often seek visibility by promoting misleading discounts on platforms like Instagram and Facebook. They use stolen images from our official profiles to make their ads appear legitimate.

To avoid scams, follow these simple tips.
- Check the account posting the advert. Our official profiles are:
Facebook
Instagram
TikTok
- Review the profile’s activity: Profiles with few followers and limited posts are often fake.

How can you identify a fraudulent contact claiming to be Signorvino? Sometimes, scammers pose as members of our company via email, messages, or social media profiles.

Here are some tips to protect yourself:
- Always check the email address: Our official contacts use verified domains (es. @signorvino.com).
Be cautious of generic addresses like @gmail.com or @yahoo.com. Warning: scammers may create domains that closely resemble the original, with subtle differences that are hard to spot at first glance (es. @SIGVINO.com instead of @SIGNORVINO.com). It is essential to inspect the sender’s address carefully.
- Never share personal or banking details: no member of our team will ever ask for passwords, card details, or codes via message, email, or social media.
- Check links before clicking: always verify where a link leads. If the URL looks suspicious or differs from our official site, do not open it.
- Check the tone of the message: our communications are clear and professional. If you receive messages with grammatical errors or suspicious urgency, they are likely fake.

How can you report a fraudulent website, social media profile, or contact?
To report a fraudulent website or social media profile, please contact our Customer Service via the web form, chat, or by emailing hello@signorvino.com. To help us take action, please include the URL of the suspicious site or the name/link of the social media profile.

Likewise, if you receive messages, emails, or contacts from individuals or profiles claiming to be part of our company but seem suspicious, do not engage and report them to us immediately.
Our priority is to protect our customers and combat the spread of fraudulent websites and social media profiles. Despite our ongoing efforts, we cannot guarantee the safety of purchases made outside our official channels.