Terms and Regulations for the promotional initiative Signorvino Club

Preamble

SIGNORVINO S.r.l, company subject to management and coordination by Oniverse Holding SpA with head office located in Malcesine (VR), Via Portici Umberto Primo 5/3 and administrative headquarters located in Dossobuono di Villafranca (VR), Via Portici Umberto Primo n. 5/3, P.IVA 05064530230, hereby provides customers the chance to receive discounts, benefits and services at any “Signorvino” store (whether direct customers or members enrolled to the initiative) or through the website www.signorvino.com/it/en/.
To take advantage of these benefits, you must enrolled to the “Signorvino Card”: the issue of the “Signorvino Card” and its use are regulated by the following conditions (hereinafter, “Regulations”), which the “Intended Customer” must read carefully. Activating the “Signorvino Card” according to section 6, implies the acceptance on the part of the Customer of these Regulations.
SIGNORVINO S.r.l. reserves the right to periodically change these conditions, even partially and the respective changes shall become effective after 10 (ten) days following their publication on the website www.signorvino.com/it/en/
In the event that the “Intended Customer” does not accept the implemented changes, the latter shall have the right to cancel its enrolment and said right can be exercised at any time, following the procedures specified hereafter.
Using the Card after the changes take effect implies in any case acceptance of the implemented changes by tacit consent.
SIGNORVINO S.r.l. also reserves the right to temporarily or permanently suspend this loyalty programme at any time without having for the Customer to raise any claims (except for the compliance of the rights already acquired by the participants at that time), thereby sending a notice through the website www.signorvino.com/it/en/ or through the stores participating to the initiative.
These Regulations can be consulted at the following link www.signorvino.com/it/en/.

1. Promoter

SIGNORVINO S.R.L., company subject to management and coordination by Oniverse Holding SpA, with registered office located in Malcesine (VR), Via Portici Umberto Primo n. 5/3, P.IVA 05064530230.

2. Channels of participation

• All stores with the brand “Signorvino” whether they are managed directly by SIGNORVINO S.r.l. (so-called “direct stores”) or affiliates, namely those managed by other companies (so-called “affiliated stores”) that participate to the initiatives displaying the respective advertising and informative materials. The list of stores participating to the initiative can be viewed at the website www.signorvino.com/it/en/


• E-commerce website www.signorvino.com/it/en/

3. Geographical area

Italy

4. Type / company name / purpose of the initiative / duration

This promotional initiative consists of a loyalty programme that is based on a point gathering system with a digital card “Signorvino Card” and provides exclusive benefits to the card holders. The purpose of the initiative is to win the loyalty of Customers through a loyalty programme that provides benefits to holders with the “Signorvino Card” >Notwithstanding the provisions of the preamble, of section 7 (“Operating terms”) and of section 10 (“Discontinuing the programme - Deactivating the Card - Miscellaneous”), the “Signorvino Card” does not expire.

5. Recipients

End customers of legal age with the “Signorvino Card” according to the enrolment terms and conditions outlined hereafter.

6. Enrolment conditions

The card to acquire the “Wine Lover Status” can be issued directly by the store to the Customer in digital format through the website www.signorvino.com/it/loyalty or by contacting the customer care number at +39 0454520019 (toll number). The call is equivalent to a national call and the rate depends on the telephone provider. The enrolment to the loyalty programme Signorvino Club will require the creation of one specific account that can allow the Customer to access their personal page on the e-commerce website of the brand. The registration systems will not allow minors to enrol to the loyalty circuit. The activation/registration process takes place in compliance with privacy regulations. The Signorvino Card is personal and cannot be transferred. Customers may not activate more than one card during the validity period of the card. The Signorvino Card is for private use only and not for commercial use. The Customer may freely request to be cancelled from the loyalty programme at any time by contacting the customer care number at +390454520019 (toll number). The call is equivalent to a national call and the rate depends on the telephone provider. Alternatively, the Customer may cancel the programme through the website www.signorvino.com/it/en/loyalty/.

7. Operating terms

The “Signorvino Card” will allow Customers to reach 2 different STATUS by accumulating points on purchases. Depending on their status reached, Customers will receive increasing gratification.

“Wine Lover Status”:

• This is acquired immediately with the activation/registration of the “blank” card;
• When Customers with a “Wine Lover Status” reach 200 points they go to the next level - “Wine Expert Level” - where any excess points with respect to those used to reach the new status are credited immediately;
• If the “Wine Lover Status” Customer does not reach 200 points within 365 days after the enrolment date, the “Wine Lover Status” shall remain and the balance will be reset.

“Wine Expert Status”:

• The Customer reaches this status once 200 points are reached after getting the “Wine Lover Status”. When passing from one status to another status, any excess points with respect to those used to pass the level will be credited immediately;
• A year after obtaining the “Wine Expert Status” and so forth year after year, Customers:
  • that reach at least 200 points, maintain the “Wine Expert Status” level and any excess points with respect to those used to preserve said status will be kept;
  • that do not reach 200 points, will have their balance reset and will go back to “Wine Lover Status” level.

Each change of status, as well as any notice regarding the participation to the loyalty programme and strictly indispensable for the provision of the services related thereto (such as by way of example, confirmation of enrolment/cancellation, change in status, allocation of dedicated discounts or reserved freebies) must be considered as required to run the programme. Therefore, by accepting these Regulations, the Customer agrees to receive said notices which will be forwarded to the addresses specified in the enrolment form of the programme. Refusal to receive said notices will result in the inability for Signorvino S.r.l to proceed with the programme and provide the services related thereto. A refusal expressed during the programme will result in the automatic interruption of the programme.

8. Acquiring points

The loyalty points will be automatically added to the active “Signorvino Card” after each purchase at any “Signorvino” stores participating to the initiative (whether for restaurant/bar or for the purchase of wines, with the sole exception of the restaurant area at Hotel Veronesi la Torre) or purchases through the e-commerce website www.signorvino.com/it/en/, to the extent of one point for each euro spent rounded down (e.g. Euro 1,99 = 1 point).
Points credited from purchases made through the e-commerce website will be possible only after logging in to the respective Signorvino Club account. The card must be paired to the account only once and will be saved by the system for subsequent purchases.
In order to be entitled to receive points, Customers must identify themselves before getting a receipt upon showing their “Signorvino Card” or indicating their surname and name or email address that was given to activate the card. For purchases made through the e-commerce website, Customers must access the website using their respective credentials. If the card holders fail to identify themselves according to the above methods, points will not be added and will not be able to be added later. Customers may at any time learn about the number of points accumulated at any “Signorvino” store participating to the initiative or by consulting the website www.signorvino.com/it/en/
Points will be added and counted by the system on a daily basis. In case of unexpected technical issues, points may be added within a longer time of up to 15 days. Points will be deducted for product returns using the same criteria that was used to add them.
Points will be generated when a “Signorvino Gift Card” is purchased. Subsequent purchases paid partially or in full with Gift Cards pertaining to the same card holder will therefore not generate any points for the value of the receipt paid using said Gift Cards. There may be campaigns for double or triple points and appropriate advertising will be made. The Card does not imply in any way a pay card and the points accumulated cannot be transferred or converted into cash or into products.

9. Advantages

Customers holders of the “Signorvino Card” may benefit from numerous discounts, promotional activities, prize activities and special dedicated initiatives that will be duly advertised and notified each time. Customers may benefit from the dedicated advantages only after showing their “Wine Lover” Card or after accessing the dedicated area at www.signorvino.com/it/en/. In particular, the following discounts are hereby defined:

For all Status

• WELCOME COUPON: Upon enrolment: 10% discount coupon that can be used within 30 days after issue in a single transaction through the e-commerce website or in Signorvino stores (both at the restaurant/bar area or wine purchasing area, with the sole exception of the restaurant area at Hotel Veronesi la Torre). It cannot be used for items with "Platinum" labels or for products already discounted or with other promotions.


• LOYALTY WINE FEST: For the entire time during the Wine Lover or Wine Expert Status:
  
  • 20% discount for all purchases of wine to take away bought in store or from the e-commerce website www.signorvino.com/it/en/, with a minimum purchase of 24 bottles and except for items already discounted or with other promotions or items with the “Platinum” label.
  
  
• BIRTHDAY COUPON:
  • On their birthday, WINE LOVER Customers will be entitled to: 1 coupon for a complimentary cured meats, cheese or vegetarian selection, with a choice from Tagliere “Proibita & Pinsa”, Tagliere “Crudo & Pinsa”, Tagliere “Vegetariano” and Tagliere “Formaggi”. The coupon can be used within 30 days of the recipient’s birthday at Signorvino restaurants (excluding the Signorvino restaurant in Hotel Veronesi la Torre). Customers will also receive a coupon for free shipping on an online purchase from www.signorvino.com/it/en/, valid for 30 days from the recipient’s birthday.
  
  
  • On the birthday of each Wine Expert Customer and only during 7 days before and 23 days after the birthday: a Euro 20 coupon that can be used in a single transaction and with a minimum expense of Euro 60 in stores (both in the restaurant/bar area or wine purchasing area, with the exception of the catering area at the Hotel Veronesi la Torre) or through the e-commerce website www.signorvino.com/it/en/. It cannot be used for items with "Platinum" labels or for products already discounted or with other promotions.
  
  
• 100 POINT COUPON:
  • Every 100 points, WINE LOVER Customers will be entitled to a 15% discount coupon with a validity of 30 days after its issue that can be used in a single transaction in stores (both in the restaurant/bar or wine purchasing area, with the sole exception of the restaurant area at Hotel Veronesi la Torre) or through the-commerce website www.signorvino.com/it/en/, except for items already discounted or with other promotions and items with the “Platinum” label.
  
  
  • • Every 100 points, WINE EXPERT Customers will be entitled to a 20% discount coupon with a validity of 30 days after its issue that can be used in a single transaction in stores (both in the restaurant/bar or wine purchasing area, with the sole exception of the restaurant area at Hotel Veronesi la Torre) or through the-commerce website www.signorvino.com/it/en/, except for items already discounted or with other promotions and items with the “Platinum” label.
  
  

  The Customer (both Wine Lovers and Wine Experts) may receive a maximum of 10 coupons for each individual purchase. Example: For a single purchase totaling €1,200, the Customer will receive 10 “100 points” coupons. The coupon cannot be combined with other coupons or promotions. The coupon cannot be converted into cash and does not entitle the holder to change.

  10. Discontinuing the programme – Deactivating the Card - Miscellaneous

  Signorvino S.r.l. has the right to change, suspend or interrupt the loyalty programme “Signorvino Club” and the respective services at any time at its own discretion. A special notice will be given of said changes, suspensions or interruptions through a special notification on the website www.signorvino.com or at the stores participating to the initiative. Notwithstanding any other right set out by law, including the right to compensation for damages, Signorvino S.r.l. may revoke the right of the Customer to use the Card and deactivate the Card if the Card is used in breach of the conditions of these Regulations or in the event of abusive or damaging use of the image of the “Signorvino” trademark. Moreover, with prior notification, Signorvino S.r.l. reserves the right to deactivate the “Signorvino Card” and the respective activation/enrolment in case of non-use of the Card or inactivity of the Customer for a period of more than 5 years. In case of cancellation or deactivation, the Customer may not take advantage of the benefits and services of the “Signorvino Club”. Signorvino S.r.l. shall not be held liable for any inconveniences caused directly or indirectly, regarding malfunctions of the loyalty programme that are beyond its control. Signorvino S.r.l. not be liable for any fraudulent, improper or abusive use of the Card.

  11. Information statement on the processing of personal data

  For information on personal data processed for the participation in the loyalty program, please refer to the Privacy Policy, paragraph “Purposes?”, “Signorvino Club Loyalty Program”.

  12. Contact

  For more information regarding the “Signorvino Card”, Customers may visit www.signorvino.com/it/en/, or any “Signorvino” store participating to the initiative.

  I hereby confirmed to have read the above Terms and Regulations of Use and to have understood their contents and to approve them.

  Date of last revision: 19/02/2026